CUSTOMER EXPERIENCE IS GLOBAL
Customer experience skills are universally relevant and similar. Whether you are new to customer service or already work in this field; this course will equip you to enhance your customer service skills.
This course is applicable to Employees and Entrepreneurs.
CONNECT
WHEN DEALING WITH IRATE CUSTOMERS; REMEMBER CUSTOMERS ARE HUMAN, CONNECT WITH THEM BEFORE FOLLOWING YOUR SCRIPTS. LOOK FOR COMMON GROUNDS TO CONNECT ON.
COMMUNICATE
COMMUNICATE YOUR UNDERSTANDING OF THE SITUATION AND ASK FOR CLARIFICATION AND CONFIRMATION THAT YOUR UNDERSTANDING IS ACCURATE. LET CUSTOMERS KNOW YOUR PROCESS AND EXPECTATIONS.
COMPLETE
COMPLETE THE TASKS AS COMMUNICATED TO THE CUSTOMER. THE PROCESS IS INCOMPLETE UNTIL YOU FOLLOW UP WITH THE CUSTOMER TO PROVIDE AN UPDATE. DON'T PROMISE WHAT YOU CAN'T DELIVER.
LEARNING EXPERIENCE
CUSTOMER SERVICE TRAINING SERIES
Available in
days
days
after you enroll
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